Expedited Services

Emergency Services*:

Accidents happen and we'll do our best to help out in a pinch if we can. Emergency Services are repairs only, not cleaning services. Quick emergency repairs, ones that take 30 minutes or less to complete, can often be done on the spot without too much fuss and will be charged the standard repair rate starting at the “minimum repair charge” of 15 minutes labour cost. Longer jobs that bump into our repair queue cause delays for our other customers and overtime for our staff. In this case an expedited service surcharge will apply.

Examples of quick emergency repairs:

  • Minor bell dents from drops or accidents
  • Broken rotor strings
  • Stuck screw bells
  • Missing waterkey seals
  • Replacement of missing screws
  • Broken or fallen off waterkeys
  • Some loose solder joints
  • Trombone hand slide alignment
  • Broken off finger hooks

Examples of 25% surcharge labour rate emergency services:

  • Most valve repairs
  • Trombone handslide dents
  • Hard to reach dents
  • Multiple dents
  • Multiple solder joints

Repairs will be completed as soon as possible, usually within 24 hours or as mutually agreed to by both DBR and the customer.

 

Urgent services*:

An “urgent service” is any request to bump a non-emergency repair ahead in our repair schedule. As this is an imposition on both ourselves and those customers in the repair queue, a labour surcharge is imposed. We encourage customers to book a QTA Service if they are unable to be without their instrument for an extended period of time and do not want to pay the surcharge for an expedited service.

Examples of Urgent services:

  • Stuck slides
  • Slow or sticky valves
  • Removal of dents that do not negatively impact an instrument’s performance
  • General cleaning

Any accepted request to bump a non-emergency repair ahead in the repair queue will be considered an “urgent repair” and will incur a 25% surcharge to the labour rate. This includes instrument currently in the queue in which the customer changes their mind and needs it sooner than originally agreed. 

Urgent service will be completed in a mutually agreed upon time frame between DBR and the customer. An “urgent service” may take longer than an emergency repair to complete and, as it may take non-business hours to complete the request, is subject to technician availability.

DBR will make it clear to the customer that the status of their service is “Urgent” and that a surcharge applies. 

 

* Our repair workload can get oppressive at certain times of the year. DBR reserves the right to accept or reject a request for any expedited service.