QTA - Quick Turn-Around Services
DBR is now offering Quick Turn-Around or QTA service for those who plan ahead.
With QTA you can book in a cleaning service or minor repair to be completed quickly and at a time when it is convenient for you to be without your horn. Call or contact us if you are concerned that your job might be bigger than a QTA.
Most QTA services are done on the same day as drop-off. QTA time slots are limited to two per day and subject to availability.
Terms and conditions:
- Diefes Brass Repair services brass musical instruments only. We do not service saxophones or any other woodwind instruments.
- QTA services are available weekdays only.
- QTA services are not available on public holidays.
- QTA services are strictly booked into the schedule on a first come first served basis.
- Only two QTA services are being offered per day.
- Only one instrument can be scheduled per appointment
- Your instrument must be in the shop prior to 10:30am on the day of your booking. It is not problem bringing your instrument in any day before the scheduled appointment. Instruments that arrive after 10:30 on the scheduled day will be bumped to the following day or offered to be completed as an Urgent Repair with a 25% labour surcharge (pending technician availability).
- Most cleanings and repairs will be ready for pick-up by the end of the work day or the following morning. We aim to have your instrument ready by 4:00 but can't always manage that. We will send a text message as soon as your instrument is ready.
- Instruments with severely stuck slides or other parts may require extra time to free the stuck parts without causing damage to the instrument. Freeing a badly stuck part can take days for penetrating oil to work. We will notify you as soon as possible if this is the case.
- WE DO NOT REPAIR OR SERVICE WOODWIND INSTRUMENTS, THIS INCLUDES SAXOPHONES. Click here to see what we will and will not work on. Erroneous bookings will be cancelled if noticed by our staff prior to the appointment.
- During summer and winter school holidays QTA services will be offered with a one week return instead of a one day return.
- There is no extra charge for a QTA service.