QTA - Quick Turn-Around Services
DBR is now offering Quick Turn-Around or QTA service for those who plan ahead.
With QTA you can book in a cleaning service or minor repair to be completed quickly and at a time when it is convenient for you to be without your horn. Call or contact us if you are concerned that your job might be bigger than a QTA.
Most QTA services are done on the same day as drop-off. QTA time slots are limited to two per day and subject to availability.
Terms and conditions:
- QTA services are available weekdays only.
- QTA services are not available on public holidays.
- QTA services are strictly booked into the schedule on a first come first served basis.
- Only two QTA services are being offered per day.
- Only one instrument can be scheduled per appointment
- Your instrument must be in the shop prior to 10:30am on the day of your booking. It is not problem bringing your instrument in any day before the scheduled appointment. Instruments that arrive after 10:30 on the scheduled day will be bumped to the following day or offered to be completed as an Urgent Repair with a 25% labour surcharge (pending technician availability).
- Most cleanings and repairs will be ready for pick-up by the end of the work day or the following morning. We aim to have your instrument ready by 4:00 but can't always manage that. We will send a text message as soon as your instrument is ready.
- Instruments with severely stuck slides or other parts may require extra time to free the stuck parts without causing damage to the instrument. Freeing a badly stuck part can take days for penetrating oil to work. We will notify you as soon as possible if this is the case.
- During summer and winter school holidays QTA services will be offered with a one week return instead of a one day return.
- There is no extra charge for a QTA service.